Edits AI Refund Policy

Overview

This Refund Policy explains when refunds may be approved for purchases made on Edits AI. Unless otherwise agreed in writing, this policy applies to all purchases.

This policy does not limit any mandatory consumer rights under applicable law. If any term conflicts with mandatory legal requirements, the law prevails.

Scope

This policy applies to:

• Subscription payments (monthly or yearly)
• One-time credit package purchases
• Duplicate or accidental payments

Important Notes

• Refund requests must be submitted by the account owner.
• Approval is not automatic. Each case is reviewed based on usage and payment status.
• Refunds are issued to the original payment method only.
• Bank/card processing times are outside our control after approval.

Non-Refundable Situations

Refunds are generally not provided in these cases:

• Credits or subscription usage has already been consumed
• Partial use of a billing period has occurred
• Subscription plans are not prorated once the current billing cycle starts
• Dissatisfaction caused by unsupported prompts, user-side setup, or policy-violating content requests
• Requests made after the allowed request window
• Payment processor fees, taxes, and exchange-rate differences are generally non-refundable
• Accounts suspended for abuse, fraud, chargeback abuse, or Terms violations

Eligible Situations (Case-by-Case)

You may be eligible for a partial or full refund when:

• You were charged more than once for the same order
• You were billed after cancellation due to a verified system issue
• The service was continuously unavailable for 72 hours or more due to a platform-side incident
• A billing error occurred and can be verified

For "service continuously unavailable for 72 hours or more", this means a platform-side incident prevented your account from submitting core generation requests for at least 72 consecutive hours. This duration usually excludes:

• Scheduled maintenance windows announced in advance
• User-side network, device, or configuration issues
• Partial outages or degraded performance caused by third-party infrastructure or upstream model providers (still reviewed case-by-case for possible compensation)

Request Window

Please submit your refund request within 7 calendar days of the transaction date (based on payment success time in UTC).

Requests submitted after this window may be declined.

How to Request a Refund

Submit your request by email to support@editsai.app, and include:

• Email subject (recommended): Refund Request - Order ID
• Account email
• Order ID / invoice ID
• Transaction date and amount
• Reason for request
• Any supporting screenshots (optional but recommended)

Review and Processing Timeline

• Initial review: usually within 3 business days
• Final decision: usually within 7 business days
• If approved, payment reversal timing depends on your payment provider (commonly 5-10 business days)
• If required details are missing, review timelines restart after complete details are provided
• Business days are calculated in UTC, Monday through Friday (excluding statutory holidays)
• Timelines start when we confirm receipt of complete request details; requests submitted outside business hours typically start from the next business day

Refund Amount Scope

• Refundable amounts are generally calculated based on the amount actually paid for the original order
• Payment processor fees, taxes, and exchange-rate differences are generally excluded unless required by applicable law
• Displayed and settled amounts may differ across payment channels due to exchange and clearing rules

Access and Entitlements After Refund

• Credits, subscription entitlements, or promotional benefits tied to the refunded order may be revoked immediately once a refund is approved
• If related benefits were already consumed, equivalent rollback may apply; if your balance becomes insufficient, access to related features may be temporarily limited until the difference is covered
• Refund anomalies, chargeback conflicts, or fraud-risk signals may trigger additional risk review

Subscription Cancellation vs Refund

Canceling a subscription stops future renewals. Cancellation does not automatically issue a refund for the current billing cycle.

Chargebacks

If you initiate a chargeback without contacting support first, account access may be limited while we investigate the claim.

For orders already under chargeback, duplicate refund processing is paused until the chargeback outcome is finalized.

Appeal and Additional Evidence

• If a refund request is declined, you may submit one appeal with additional evidence within 7 calendar days of the decision notice
• Send appeal materials via support@editsai.app and include your original order ID plus "Appeal" in the subject line

Policy Updates

We may update this policy to reflect product, billing, or legal changes. The latest version posted on this page is the effective version.